Technology
Meet Ollie, Oliver’s AI drive-thru Aussie assistant
There are already plans to take it to the restaurant chain’s self-service kiosks.
Meet Ollie, Oliver’s AI drive-thru Aussie assistant
There are already plans to take it to the restaurant chain’s self-service kiosks.
Chipotle introduces new AI hiring platform ‘Ava Cado’
This aims to decrease the time to hire, reduce job advertising costs, and increase hiring for hard-to-fill roles.
Innovations in QSR could be rolled out in months thanks to Gen AI
Key AI applications include predictive forecasting, finance automation, and personalisation.
Chipotle debuts new kitchen tech to enhance order assembly process and guacamole preparation
The brand is testing them in different restaurants in the US.
Why the restaurant industry’s rush to automate keeps hitting a roadblock
Unclear return on investments is making the industry hesitant.
Consumers are ready but human oversight remains key for AI—KPMG partner
Fast-food businesses are racing to get AI services right but accuracy remains a challenge.
Bella Italia launches first rewards app
The launch is in line with its recent brand repositioning.
Digital kiosks in South Korea reduce restaurant staff by 11.5%
Those affected are mostly temporary workers.
KFC trials AI-voice tech in drive-thrus
Five restaurants will test the new technology.
wagamama debuts first loyalty programme
The platform will have unique features like content by wagamama chefs.
The Bagel Factory partners with nsign.tv for new digital menu boards
The new digital signage has centralized cloud management.
Chipotle aims to drive convenience and growth with new app
The fast-casual chain grew its footprint by nearly 73% last year.
Chipotle launches app in the UK
The app is said to digitally replicate the nuances of the in-restaurant ordering experience.
What to expect with the new Grill’d app
The new Grill’d app will feature faster ordering and easier access to its loyalty programme.
Gong cha to leverage tech investment to drive UK growth
The bubble tea brand plans to open four outlets this year.
McDonald’s China to trial RFID chip technology to improve supply chain
This will cut down the time needed for stocktaking from one hour to 15 minutes.
Piccolo Me introduces its virtual brands' marketplace Munchiverse
It allows customers to order from different restaurants under one checkout.
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Event News
Event News
Innovations in QSR could be rolled out in months thanks to Gen AI
![Innovations in QSR could be rolled out in months thanks to Gen AI]()
Executive insights
Key AI applications include predictive forecasting, finance automation, and personalisation.
Key AI applications include predictive forecasting, finance automation, and personalisation.
Commentary
People want experiences – but not at the cost of food & beverage