Technology
Starbucks China to cut Scope 3 emissions with AI and IoT
Over 7,500 Starbucks outlets are now connected to the new digital platform.
Pizza Hut Israel partners with AI firm Pairzon to boost marketing efficiency
The partnership gives the chain faster access to real-time data and marketing tools.
Yum China pilots new hands-free AI assistant for store managers
The new 'Q-Smart' AI assistant is now being piloted at select KFC stores.
Wingers roll out new loyalty scheme to drive in-store sales
Customers immediately get £5 worth of points upon signing up.
The Customer Retention Revolution: The predictive approach to preventing churn
As the Quick Service Restaurant (QSR) industry expands exponentially and new competitors enter the market, customer experience expectations continue...
HEYTEA taps Adyen as payment technology provider
The brand has over 4,300 outlets in 300 cities worldwide.
Meet Ollie, Oliver’s AI drive-thru Aussie assistant
There are already plans to take it to the restaurant chain’s self-service kiosks.
Chipotle introduces new AI hiring platform ‘Ava Cado’
This aims to decrease the time to hire, reduce job advertising costs, and increase hiring for hard-to-fill roles.
Innovations in QSR could be rolled out in months thanks to Gen AI
Key AI applications include predictive forecasting, finance automation, and personalisation.
Chipotle debuts new kitchen tech to enhance order assembly process and guacamole preparation
The brand is testing them in different restaurants in the US.
Why the restaurant industry’s rush to automate keeps hitting a roadblock
Unclear return on investments is making the industry hesitant.
Consumers are ready but human oversight remains key for AI—KPMG partner
Fast-food businesses are racing to get AI services right but accuracy remains a challenge.
Bella Italia launches first rewards app
The launch is in line with its recent brand repositioning.
Digital kiosks in South Korea reduce restaurant staff by 11.5%
Those affected are mostly temporary workers.
KFC trials AI-voice tech in drive-thrus
Five restaurants will test the new technology.
wagamama debuts first loyalty programme
The platform will have unique features like content by wagamama chefs.
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The ‘three order’ rule that could transform your retention strategy