Five Guys expands voice AI partnership with SoundHoundAI

The system handles all orders, even at peak times, cutting missed orders and speeding service.

Five Guys has broadened its use of SoundHoundAI’s voice technology.

The system can handle all incoming orders, even during busy periods, reducing missed orders and speeding up the ordering process.

For staff, this means fewer interruptions, allowing them to concentrate on food preparation and in-store service.

The AI has been trained on Five Guys’ menu and is designed to understand natural speech, so customers can place orders as they would with a human employee.

It can also answer questions about the menu, specials, hours, parking, allergens, and other common queries.