In Focus

‘We’re just getting started’: El Jannah’s Brett Houldin on Lebanese chain’s roadmap to become a national name

The ex-Craveable Brands boss shares details in how the revitalised brand is building a best-in-class franchisor approach.

In Focus

Fourth-quarter openings deliver positive signs for hospitality as Plan B restrictions set to end

Licensed premises recorded a 1.6% net increase in the last three months.

In Focus

Hyper-personalised pricing, more smart-tech amongst projected trends in 2022

Customers do not have a single acceptable price point for each menu item, one analyst suggested.

In Focus

The Habit Burger Grill is fired up and ready to start its race to 10,000 restaurants

General manager Yang Ming Ong shares first details of the chargrilled burger brand’s strategy, and how Asia would play a critical role.

In Focus

Hong Kong’s restaurants pessimistic amidst dine-in curfews, rising costs

Only 26% of restaurants surveyed said they are confident on the revenue on dine-in business in the approaching Chinese New Year period.

In Focus

Five potential shopping trends in 2022

IGD also analysed how Omicron shook up Christmas shopping.

In Focus

Ingredient swaps, shorter hours: how chains are coping with Omicron-induced disruptions

Recent Google data showed user mobility in VIC, NSW and ACT declining the most in the last six weeks to 10 January.

In Focus

Papa John’s inks deal to open over 1,300 stores in China by 2040

The franchisee development agreement is the biggest in the pizza chain’s history.

In Focus

No such thing as too much coffee? Gen Z most likely to disagree, study says

Further analysis from YouGov also shows that Brits do most of their drinking at home or work.

In Focus

Restaurant optimisation needs to be a focus in 2022, experts say

Thought leaders point out the challenges chains need to know in order to adapt.

In Focus

Staffing crisis “damaging” customer experience in QSR

59% of team members also admitted that customer experience is suffering in their venue due to lack of staff.

In Focus

Singapore’s F&B sales shrinks 4.5% in October

Fast-food outlets, however, saw takings jump by 10.1%.

In Focus

Roll’d banks on stronger omnichannel arsenal, branding as it readies for international expansion

Founder Bao Hoang reflects on the chain’s performance the past year and explains why they are constantly pivoting their branding strategy.

In Focus

Amidst labour shortages, QSR customers are expecting more from staff

48% say that staff must know where the food is sourced from whilst 58% expect staff to have the “knowledge and foresight” to recommend menu items.

In Focus

How Baskin-Robbins’ approaches its marketing campaigns, according to its general manager

Julian Casa, in his first interview with QSR Media as general manager, also shares details about their growth targets for 2022 and the chain’s new store design.

In Focus

Subway APAC president: regional growth can match U.S. foothold

In his first-ever interview with QSR Media, Eric Foo details the chain’s expansion targets and stressed their ongoing investment in digital engagement.

In Focus