Zomato launches comprehensive Delivery Partner Well-being Framework

The framework is designed to prioritise and measure the well-being of the delivery partners.

India food ordering and delivery services platform Zomato published a Delivery Partner Well-being Framework designed to prioritise and measure the well-being of the delivery partners.

This framework, developed in consultation with worker rights experts, social research organisations and industry bodies, outlines a holistic approach to address the financial, social, physical, mental, and professional needs of the delivery partners.

According to Zomato, the framework encompasses five key areas of well-being: financial, social, physical, mental and professional. These areas are supported by nine elements which include earnings and payouts, order delivery experience, grievance redressal, health and safety, financial inclusion and security, assets (t-shirts, bags, etc.), diversity and respect, knowledge acquisition, and growth and retention.

Each element is further divided into multiple sub-elements for more detailed assessment. For example, the 'payouts and earnings' element includes sub-elements such as timeliness of payout, seamless access to tips, and support for other delivery expenses like charging and fuel costs through collaborations with third party(ies).