Oliver’s launch Australia-first conversational AI server “Ollie”

Customers can use natural speech to order at Oliver's drive-thru.

Oliver’s has launched an artificial intelligence (AI) server “Ollie,” Australia’s first conversational and unscripted AI for drive-thru, which offers a fully contextual, two-way interaction with customers. 

Partnering with Sodaclick, customers can use natural speech to order at Oliver's drive-thru.

“The AI has been trained extensively to be non-linear in its interactions and is completely unscripted, distinguishing itself from other AI assistant ordering models, giving customers a friendly, natural and human-like conversation,” said Ibrahim Jan, CEO of Sodaclick. 

Launching first at Pheasant’s Nest, the voice order experience acts as a touch-free virtual assistant, accessible to people with both visual and physical impairments.

Oliver’s customers will be greeted by a sign at the drive-thru that reads, 'Ollie, our AI assistant, is in training. If you would like to speak with another staff member, please ask.’

Working as an assistant to Oliver’s team members, not a replacement for human service, Ollie can display detailed menu information, including allergens, to assist customers in making informed decisions based on their dietary needs before a member of staff is alerted.

Oliver’s also plans to expand the innovation, with Ollie set to launch on in-store kiosks.