Executive insights
Why generational segmentation unlocks loyalty
Why generational segmentation unlocks loyalty
It builds an emotional connection by making consumers feel recognised and valued.
Jamaica Blue lifts sales by up to 20% with new café design
The brand has also seen a 20% reduction in fit-out costs.
QSRs redefine beverages for Gen Z from coffee to collagen
Texture and presentation will also become critical to the beverage experience.
Wendy’s positions as ‘challenger’ of Australian legacy brands
The country’s market is defined by high standards and intense competition.
Gen Z leads food service rebound with $5.8b spend
The 18 to 24 age group now accounts for 11% of all food service traffic.
Australia’s QSR chains turn to late-night business to boost sales
Brands are also refining their menus and tightening supply chains.
QSR sector set for 1% rebound after last year’s projected decline
The sector’s next phase hinges on balancing value and costs.
Baskin-Robbins to launch feature-rich rewards app in 2026
Winning the Gen Z battle means moving beyond transactions into culture.
Chocoberry expands in UK with Gen Z-Driven growth
It sold 16 franchises in the past 14 months.
Bakers Delight tests smaller stores to cut costs, expand reach
High electricity prices remain a key barrier to growth.
Tourism, population gains spur hospitality growth in Gulf countries
Tourists in Dubai alone spent almost $120m in 2024.
OOSHMAN eyes Queensland expansion as consumer confidence falls
The goal is to reach 26 restaurants by end-2026 and 50 outlets by 2029.
Fast-food CEOs embrace IT to keep pace with digital-savvy diners
Digital channels now account for 45% of Kudu’s orders.
Chef-less kitchens are helping quick service restaurants scale faster, smarter and with fewer risks
Automation and centralised prep cut costs, boost consistency and speed up training.
How restaurants can own more customer relationships
Food delivery platforms are currently in an era of consolidation.
Wingstop bets on core menu, global tech push
The goal is to break into the world’s top 10 restaurant brands.
How Popeyes UAE endeared itself to local consumers
Convenience and digital-first ordering are driving customer behaviour.
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As ordering moves to apps and kiosks, brands risk losing their identity.
