Contributors

Santosh Reddy

Santosh Reddy is the VP of Sales and Marketing for Asia at Capillary Technologies and a recognised voice in modern loyalty. With over a decade of experience shaping enterprise loyalty strategies, he brings deep insight into how brands can evolve toward AI-first, customer-centric loyalty. 

Santosh advises CXOs, contributes at industry forums, and champions approaches that move loyalty beyond transactions to long-term customer value.

Tessa Distor

Tim Shaw

Tim has more than 30 years’ experience in retail market planning and location intelligence throughout the Asia Pacific region.

Following a long and successful corporate career, he now leads the growing GapMaps team in Asia and the Middle East, advising global and national brands on strategy development and execution using high-quality data and evidence-based market planning processes

Vicky Lalwani

Vick Lalwani is the General Manager at Adrenalin, a leading digital product agency. He leads cross-functional teams across design, technology, growth and delivery to help ambitious brands launch and optimise digital platforms that drive measurable business impact. Vick has over 20 years of experience partnering with some of Australia’s largest brands to deliver complex digital implementations and transformation programs that enable growth, enhance customer experience and support long-term business goals at scale.